Introduction

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‍We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

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‍How you'll make an impact‍

• Remote monitoring and support for computer jobs/processes running on Windows servers located in US, UK and Canada. The jobs primarily involve accessing data stored on Oracle or MS SQL Server databases. Three shifts will be scheduled to provide 16-hour coverage.
• Monitor automated jobs and intervene as required
• Work with production support manager to investigate job incidents
• Run jobs based on specific events
• Maintain operations logs
• Review accuracy of pending automated jobs
• Provide statistics and reporting on job activity
• Troubleshoot data file transfers
• Create and maintain computer jobs using various tools and custom
• applications
• Create and update supporting documentation for jobs
• Validate data interfaces by running jobs in test environment

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‍About you‍

• Understanding of computer concepts and operations
• Knowledge of Microsoft Windows and related principles (e.g. network security, application errors and exit codes, INI and XML configuration files)
• Ability to create scripts (DOS, JScript, VBScript, Powershell) and automated processes a definite asset
• Prior experience with ActiveBatch or similar software such as BMC Control-M, Tidal, CA AutoSys a definite asset
• Experience with Microsoft Office applications (Word, Excel, Outlook)
• Excellent oral and written skills
• Able to work independently with minimal supervision
• Basic understanding of networking and protocols (e.g. FTP, SFTP, FTPS, SMTP)
• Basic SQL with Oracle and/or MS SQL Server
• Understanding of PGP (Pretty Good Privacy) concepts

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