This role requires performing hardware and network diagnostics, followed by physical repairs. Additionally, the position includes a rotation schedule where team members are designated as the primary responders to rapidly resolve issues that impact service availability during their assigned shifts. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

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In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center space. You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required.

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All physical requirements are expected with reasonable accommodations:

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds

• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed

• Working in cramped and/or elevated and/or noisy environments

• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day

• Ascending and descending ladders, stairs, and gangways safely and without limitation

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Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services

• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

• Performing on-call duties and participating in scheduled maintenance and change management activities

• Contributing to documentation and process improvement initiatives based on your analysis of operational issues

• Helping to interview, train and onboard new team members

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Basic Qualifications

- 2+ years of data center engineering or operations experience
- 2+ years of networking and troubleshooting experience
- - Willingness to participate in a primary responder rotation and support 24/7 data center operations

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Preferred Qualifications

- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

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