Overview
As a Microsoft Data Center Program Manager, Logistics, you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collarobation across various teams as well as provide mentorship across data centers by sharing best practices.
Responsibilities
- Ensure that logistics standard operating procedures and risk assessments are in place, and assist in their creation.
- Creating and managing end-to-end project plans and ensuring on time delivery.
- Plan, schedule, and execute projects and site deliverables in alignment with deployment timelines and required site readiness dates across the metro.
- Supporting the decommission efforts across the metro
- Plan, manage, and communicate end-to-end project plans with stakeholders and teams.
- Track and take action on shipment incidents and escalate as needed to meet deadlines.
- Keep workflows up to date as it pertains to IAM.
- Support deployment teams with last-mile courier communications.
- Schedule and coordinate deployment materials transfers between data centers.
- Maintain an up-to-date inventory of cables and consumables.
- Manage our vehicle and Equipment program for the metro
- Calculate materials and consumables needs and request quotes.
- Collaborate with others DCPM to accommodate scheduling needs and resources to support projects outside of deployment and decommission.
- Share expertise and provide guidance on standard logistics processes and procedures for preparing, planning, and performing deployments.
- Collaborate with others DCPM to ensure that work is appropriately prioritized and that resources and team capabilities are in place for deployments.
- Prioritize data center workload with the logistics team to maximize response and resolution of receiving, replacement, and return merchandise authorization requests, meeting service level agreements.
- Embody our culture and values.
Qualifications
Required Qualifications:
- High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
- Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional)
