We are looking for an exceptional Customer Support Operations Agent, with English and German language proficiency, to join our fast-growing Support team working across our ride-hailing businesses.

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About the role

As a Customer Support Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.

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Main tasks and responsibilities:

Handle customer inquiries via chat, email, or voice channels, depending on shift allocation.

Following internal workflow, macros, SOPs, and proactively flagging broken processes, unclear policies, or tooling issues.

Maintaining updated knowledge across all verticals by attending regular refresher sessions and training.

Working closely with Team Leads and peer agents to ensure shift health and queue balance.

Taking accountability for your productivity, accuracy, and customer impact.

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About you:

You are Fluent in written and spoken English and German.

You have experience of thriving in a fast-paced environment.

You are a passionate, people-oriented person who is an excellent communicator.

You pay attention to details.