Position Specific Description

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As a Customer Success Intern, you will support customer-facing teams with research, data analysis, and administrative tasks while assisting with process documentation and workflow optimization initiatives. You will participate in cross-functional projects focused on enhancing customer experience and help develop and maintain performance metrics and reporting dashboards. Your role will include supporting implementation of technology solutions and automation efforts, contributing to customer communication strategies and program development, and assisting with energy program enrollment and customer education initiatives.

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This position offers valuable exposure to utility operations, customer relationship management, and emerging technologies including AI applications. You will work closely with experienced professionals across account management, analytics, and technology teams while contributing to meaningful projects that directly impact customer satisfaction and operational efficiency.

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Job Overview

To be considered for an internship, you must be actively enrolled at a college or university as a full-time student seeking a bachelor’s degree or higher. You must also have a current cumulative GPA of 3.00 or higher (on a 0.00 to 4.00 scale).

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Job Duties & Responsibilities

• Assists department with assigned projects
• Completes challenging projects and assignments
• Presents final project to senior leadership at the end of the internship
• Assumes responsibility for own travel, lodging, and transportation necessary to be available for the program
• Performs other job-related duties as assigned

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Required Qualifications

• High school grad / GED
• Maintain active enrollment in a Bachelor or higher degree program
• Maintain cumulative GPA of 3.0 or higher

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Preferred Qualifications

• None

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