Your tasks
We are excited to offer you the opportunity to join our Customer Relations department as an Advanced Apprentice Customer Relations Coordinator
In this role, you will be responsible for:
- Delivering exceptional service through a positive, proactive approach to managing customer feedback.
- Our goal is to drive continuous improvements that enhance the customer experience and align with the After Sales vision of achieving excellence in customer service.
Key Responsibilities
- Manage customer complaints promptly, empathetically, and in accordance with established guidelines.
- Consistently achieve and maintain individual and departmental targets for productivity, quality, and service.
- Ensure effective resolution of complaints through the most appropriate communication channels to maximise customer satisfaction.
- Collaborate across teams and departments to build strong, positive working relationships.
- Address all issues with professionalism, empathy, and diplomacy.
- Proactively identify opportunities to reduce complaints and share improvement suggestions with the relevant teams.
Role Requirements
- Customer-focused, committed, and highly self-motivated, with the flexibility to adapt to changing business needs.
- Excellent communication skills and proven ability to manage varying workloads, pressures, and deadlines effectively.
Your profile
Education requirements:
- The candidate will have a degree level qualification in one of the following qualifications or similar: Business Administration, Communications, Psychology, Hospitality Management, Human Resources or Customer Services.
Skills & Attributes:
The successful candidate we are looking for should be able to demonstrate some or all of the following:
- Clear Communicator: Confident in both written and verbal communication, able to convey information effectively and understand customer needs.
- Empathetic Listener: Skilled at connecting with customers, understanding their perspectives, and building trust.
- Solution-Oriented: Quick to identify issues and creative in finding practical, effective resolutions.
- Calm Under Pressure: Maintains composure and professionalism, even in challenging situations.
- Attentive & Engaged: Actively listens to ensure every concern is fully understood and addressed.
- Flexible & Adaptable: Comfortable adjusting to different personalities and changing circumstances to deliver personalised service.
- Organised & Efficient: Manages time well, balancing multiple tasks while maintaining high standards.
- Conflict Resolver: Turns difficult situations into positive outcomes through diplomacy and problem-solving.
- Collaborative Team Player: Works seamlessly with colleagues and other departments to provide the best possible customer experience.
