Join us as a Customer Experience Improvement Specialist

Want to do work that really matters?

At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.

As our next Customer Experience Improvement Specialist, you’ll help us make that even easier. By fixing processes, reducing friction and driving smart, scalable improvements, you’ll help Checkatrade run better and deliver a better experience for every customer.

Forget long lists. Here’s what you’ll actually spend your time on:

• Reworking how we do things, making processes faster, clearer, and ready to scale.
• Using data to dig out the bottlenecks and find the opportunities.
• Partnering with teams across the business to make sure great ideas don’t get stuck in silos.
• Embedding automation and AI where it adds real value, and keeps things simple.
• Keeping everyone in the loop, from kick-off to rollout, so change sticks and confusion doesn’t.

You’ll fit right in if you bring:

• 3+ years’ experience in operations, process improvement, or business change roles.
• A proven knack for making things better, with real results to show for it.
• Confidence in your numbers and the story they tell.
• A roll-your-sleeves-up mindset and strong project ownership skills.
• Great communication chops, especially when explaining complex stuff clearly.
• Familiarity with agile ways of working, plus tools like GSuite, Salesforce Service Cloud, and Jira.
• Bonus points if you’ve got Lean, Six Sigma or change management qualifications.

We believe great work deserves great rewards. Here’s just a taste:

• Competitive salary + annual bonus
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & Sell holiday scheme
• 1 week’s paid charity leave – and more!

How we’ll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st Stage interview with our Operations Transformation Manager
• 2nd stage interview with our Business Operations Manager
• The final stage will be a case study with a panel

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

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