Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

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Here’s what we’re up to: https://bit.ly/4fyXonB

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You’re the reason our customers stay loyal when things don’t go to plan.
As a Customer Care Associate at Choco, your mission is to make every interaction feel easy, thoughtful, and human — even when the issue is complex. You’re not just responding to messages; you’re solving real-world problems for food suppliers who rely on us to keep their operations running.
Whether it’s a bug, a missed order, or a new partner onboarding, you bring clarity, calm, and confidence — turning pressure into partnership.
This role is at the front line of our product and brand. You don’t just help people use Choco — you show them what it feels like to be understood.

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What You’ll Do

• Be a trusted point of contact for our UK and German customers via chat, email, and WhatsApp
• Collaborate with external agents — coaching and supporting quality in your market
• Troubleshoot with confidence and escalate clearly when needed
• Spot patterns in recurring issues and share ideas to fix them at the root
• Help us adopt new tools and workflows — especially automation and AI

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What You Bring

• Fluent in English (C1+) and German (C1+)
• 2+ years in customer-facing roles in high-speed, tech-enabled environments
• Excellent communicator — clear, warm, and structured under pressure
• Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
• Curious and tech-adaptable — you embrace change and pick up tools quickly
• Empathetic and solution-focused — you care deeply about customer outcomes and team impact

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Why Choco?

Because support here isn’t about ticking boxes — it’s about building trust in the moments that matter.
You’ll join a global, tight-knit team that learns fast, laughs loud, and grows together.

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Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

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In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

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