This position provides an opportunity to work with various clients while handling responsibilities such as:

• Reviews credit held orders multiple times daily for disposition.
• Reviews and responds to voice mail, paper mail, email and faxes promptly.
• Responsible for claim research and resulting debit/credit adjustments or denials.
• Researches/responds to all internal and external customer inquiries.
• Initiates communication with customers within assigned territories.
• Maintains pertinent information regarding account status and history.
• Reviews accounts to determine credit exposure, based on guidelines set by management
• Responsible for maintenance to accounts and write-off documentation.
• Makes logical and sound decisions.
• Obtains customer financials to assess risk.
• Maintains confidentiality of sensitive information.
• Negotiates reconciliations and payment plans within set guidelines.
• Decides/recommends method to enhance collection efforts, including payment plans, suspending shipments, placements, etc.
• Reports to manager for guidance and direction as required.
• Keeps management apprised of potential problems/concerns.
• Refers recommendation for situations beyond authority to manager for review and approval.
• Proactively explores new technology.
• Participates in training to enhance job skills.
• Flexibility in performing other related duties.

The ideal candidate has:

• Skills to communicate professionally and effectively, both verbal and written.
• Ability to display good judgment and makes appropriate recommendations.
• Strong organizational, prioritization and analytical skills; ability to handle multiple tasks.
• Working knowledge of PC programs.
• Familiarity with company policy and credit and bankruptcy laws.

Experience and Education:

• High school diploma or equivalent.
• 1-2 years’ collection or related experience preferred
• This position may have the opportunity to work remotely.

The salary range for this position is $40,000-$42,000 per year. Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.

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