The Team:
Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders, research contributors, commercial teams, and our clients. We are a group of over 30 members with a global presence in India, Pakistan, the Philippines, Japan, the U.K. and the U.S.
The Impact:
We are the primary support channel for our research contributors when issues or queries arise with their content distribution, processing, tagging and readership. Additionally, we are responsible to effectively ensure our clients are properly entitled to the correct access set up on our platforms. These activities are to maintain and retain our relationship with contributors as well as support sales and commercial efforts to drive revenue.
This position will follow US Pacific Hours.
What’s in it for you:
- The role entails a wide variety of responsibilities ranging from content quality assurance to client services and project management
- It offers a good mix of client facing and content focused work, as well as a good balance of independence and teamworking
- A successful team member will be able to develop skills in various aspects including customer service, project management, financial data, research technology, and SPGMI and competitors’ products and services
Responsibilities:
- Ensure that all Contributor Research content is being processed and tagged correctly
- Closely monitor of research upload and processing to the platform, variety of day-to-day QA activities
- Work closely with both internal and external stakeholders to coordinate smooth onboarding, troubleshooting, research content-related testing, research access issues and projects
- Analyze the client’s research access to help and grow our research business
- Identify entitlement issues for our clients
- Serves as the primary support contact for our research contributors as well as for SPGMI clients’ queries about Investment Research content and functionalities
What We’re Looking For:
- 1-3 years of experience in customer services (experience working with global clients is a plus)
- Excellent communication and relationship building skills, both verbal and written
- Ability to multi-task, prioritize and work on team-based projects, as well as work independently within shifting priorities (US or Europe hours)
- High integrity, accountability and personal responsibility
- Good time management and attention to detail
- Strong analytical skills; workable understanding of MS Excel and databases is preferred
- Fluency and eloquence in English is mandatory. Additional language skills are a plus
- Must be amenable to work on US Pacific business hours (12MN-9AM PHT)
