Client Support Services Analyst
As a Client Support Services Analyst reporting to a Product Strategy Manager, you’ll play a critical role in ensuring exceptional customer satisfaction through comprehensive order lifecycle management.
You’ll thrive in this position if you’re technical, have a global mindset, and bring a passion for customer support to a fast-paced, high-impact environment
Key Responsibilities
- Manage full order lifecycle with accuracy and SLA compliance.
- Coordinate with data centers to resolve blockers and maintain progress.
- Collaborate across internal teams to ensure smooth execution and inventory alignment.
- Provide proactive updates and timely responses to client inquiries.
- Serve as primary contact for all order-related activities and transparency.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 2–3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships.
- Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency.
- Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities.
- Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships.
Preferred Qualifications
- Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to Nasdaq products or services.
- Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization.
- Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency.
