Role Description
- The Client Implementation Analyst supports the efficient delivery of cash management projects and acts has a project coordinator implementation of cash products.
- Key tasks include (but not limited to) project management, client interactions, documentation, trainings and system setups (if-any).
- The Client Implementation analyst participates in regular implementation calls and specific technology calls (with Technology) if required during the implementation.
Your key responsibilities
- The Client Implementation Analyst supports the efficient delivery of cash management projects and acts has a project coordinator implementation of cash products.
- Key tasks include (but not limited to) project management, client interactions, documentation, trainings and system setups (if-any).
- The Client Implementation associate participates in regular implementation calls and specific technology calls (with Technology) if required during the implementation.
Task Details
- Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on Cash/trade Products.
- Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
- Ensure timely and efficient delivery of implementation projects assigned.
- Coordinate with internal parties to ensure all related setups are in place.
- Distribute documents to another DB branches/department if needed
- Escalate issues with respective L2 support teams
- Manage each case using internal case management tool
Your skills and experience
The person required for the above position should have the following profile:
- 3-7 years of handling project management in a client facing role.
- 2-5 years of experience in handling Cash Management products is preferred.
- 2-5 years of experience with XML ISO 20022 file testing (Payments / Collections) will be an advantage.
- Experience in IT systems administration/Networking will be an advantage.
- Strong communication and interpersonal skills.
- Analytical capabilities and logical thinking
- Strong team player: be part of a global/regional team, communicating, managing and cooperating closely on a local/regional/global level
- Education: University degree or equivalent professional experience
