Join a dynamic team powering the Cargo Division’s digital backbone. As part of the Integrated Cargo Management System (ICMS) Team, you will help manage, enhance, and support one of the division’s most critical systems. This role offers hands-on exposure to system operations, user engagement, and IT coordination, contributing directly to process improvement and business efficiency.
Key Responsibilities
Product Operations and Support
- Develop a strong understanding of cargo operations and the ICMS platform.
- Support issue triaging, troubleshooting, and escalation to ensure business continuity.
- Log and follow through on Requests for Change (RFCs) to enable system enhancements.
- Assist in user training and documentation to strengthen ICMS adoption and operational efficiency.
User Engagement
- Act as an ICMS advocate, promoting best practices and supporting change initiatives.
- Communicate product vision, priorities, and requirements to stakeholders and vendors.
- Support user engagement and training roadmaps to improve system usage and experience.
- Develop user guides, communication materials, and conduct outreach or refresher sessions.
Administration
- Assist in budget planning, tracking, and reporting for ICMS operations.
- Maintain system documentation in Business Risk Assessment Document (BRAD), Business Application Criticality Analysis (BACA), Records of Processing (ROP) and ensure audit readiness.
- Support Business Continuity Plan (BCP) tests and follow-up actions.
- Coordinate vendor visits, audit reviews, and manage logistics for system activities.
- Drive process improvements through automation and workflow optimization.
- Serve as the Local IT Coordinator (LIC), liaising with IT teams on system matters.
Requirements
- Diploma in any area
- Strong analytical, coordination, and communication skills.
- Detail-oriented, resourceful, and comfortable solving non-routine problems.
- Team player who can also work independently.
- Proficient in Microsoft Office Suite and familiar with Power Automate.
- Knowledge of Scrum or other Agile frameworks preferred.
