Job Description

A Business Support Analyst I is someone who has 6-12 months experience in an application support role or can demonstrate an aptitude for problem solving through their education/work experience. The candidate will be able to demonstrate strong potential to provide an exemplary support service to Verisk’s highly valued clients putting the clients’ needs at the forefront of everything Verisk does.

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Responsibilities

Triage, prioritise and investigate user reported issues or service requests which are raised via IT Service Management tooling  

Provide exceptional customer service through effective and valuable communication

Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products

Escalating/engaging with Technical Support, Development, Managed Service and Service Delivery Management teams as required

Undertake other administrative tasks needed to deliver support services to the clients

Contribute to internal knowledgebases  

Grow understanding of the London insurance market and associated business processes

Develop an understanding of customers’ business needs and operational environments

Assist with the creation of help centre articles which will improve the support service VSBS provides its customers

Ensure that any risks are raised with senior management or via standard process  

Contribute to continuous improvement (CI) of the VSBS support service

Adhere to corporate policies, procedures and standards

Ensure that data security and data privacy corporate guidelines and processes are followed .

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Qualifications

An analytical thinker with an aptitude for problem-solving and client engagement

Able to demonstrate the ability to investigate and resolve a variety of software application issues ; from business process focused to more technical and database issues  

Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders  

Able to manage own workload and manage expectations of stakeholders  

Confidence to seek support of peers and management as required  

Comfortable working within a team and building effective working relationships with clients and colleagues  

Proficient in Microsoft Office  

Ability to motivate and listen to team members

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