About the role:

The role is multi-functional and involves working with Business, Finance, Revenue Assurance and Onboarding. The role key essence to showcase the right creatives/communication at the portal that help meets business objectives and ensure a seamless experience for customer. Dealing with All Post live concerns such as Device Related Issues, Pay-out & Recon Concern, Transaction Concern, Value Added Service additions, API Integration Related Concern, Provide data on merchant base with SQL Query. Seeking a highly skilled and motivated Data Analytics Member with a strong background in SQL programs to join our dynamic team. As a member of our Data Analytics, you will play a crucial role in analyzing and interpreting complex data sets related to the device and merchant configuration to derive valuable insights and recommendations. Your expertise will help us optimize customer engagement, enhance loyalty initiatives, and drive business growth.

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Expectations/ Requirements

• Bachelor’s degree Specialty: Relevant degree pertaining to the essential duties of this role. (Preferred)

• Collaborate with other internal teams such as compliance, fraud and risk, business development,

account management, optimization, and integration for cascading and/or escalations of merchants’

payment-related concerns.

• Work closely with the development team and provide recommendations for back-end tools that

improve customer service.

• Contribute to process improvement in merchant support by identifying sources of merchant issues,

recognizing trends.

• Should be open to work six days in a week and weekly off would be on roaster basis.

• Should have experience in handling and working on 40-50 emails a day along with a certain

percentage of calling which will also be a part of the KRAs.

• Develop comprehensive project plans along with key stakeholders.

• Smart thinking and clear communication

• Use and continually develop leadership skills.

• Track Program/Project performance, specifically to analyse the successful completion of short and

long-term goals.

• Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp.

on Technology front.

Superpowers/ Skills that will help you succeed in this role.

• High level of drive, initiative and self-motivation

• Understanding of Technology and User Experience

• Oversee day-to-day operation.

• Listen to team members’ feedback and resolve any issues or conflicts.

• Willingness to experiment and improve continuously.

• Should be proficient spontaneous in Hindi/English

• Should have knowledge of Fintech terms or would have worked with any Banking / financial group.

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Qualifications and skills:

• Experience 1+ years , Strong Problem-solving skills, analytical and debugging skills.

• Excellent multi-tasking skills and communication skills - both verbal and written

• Open to work on weekends/non-working hours whenever required.

• Knowledge of SQL, Jira, Wiki, and Kibana is an added advantage.

• Understanding of payment flows.

• Identified the Product development requirement and raise to the product development using Data

management policies strategies and operational guidelines.

• Providing support to all internal/external teams for tech/operational queries.

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