As a Card Operations hire, you’ll be joining a small cross-functional team to shape all aspects of growing our Cards business. You’ll own the end-to-end operations for compliance, fraud, reporting, and partner onboarding, including the elements that enable risk-controlled scale and maintain trust with our partners and cardholders.
Responsibilities:
Compliance Operations: Build and maintain processes to ensure Bridge meets partner and regulatory requirements. Manage onboarding documentation review, monthly and annual reviews, and ongoing reporting obligations across our partners.
Legal Coordination: Partner with internal Legal and external counsel to support new country launches, review local legal opinions, and operationalize new regulatory or scheme requirements.
Fraud & Risk Management: Lead fraud operations end-to-end, working with partners and internal teams on everything from incident investigation and chargeback handling to refining fraud detection workflows. Collaborate with data and support teams to minimize loss and ensure cardholder trust.
Partner Onboarding: Manage the technical and operational setup with card network and issuing partners. Ensure timely and compliant delivery of all partner requirements.
Cross-Functional Execution: Collaborate with Product, Engineering, and GTM teams to ensure new launches and features are operationally ready. Develop dashboards and reports that surface insights on compliance health, fraud trends, and partner performance.
Qualifications:
3+ years in operations or management consulting roles, with a track record of building products 0 - 1.
Strong preference for experience building regulated financial products, including card products.
Intellectual curiosity to go deep on problems and opportunities, understand the issue and make sound decisions on how to move the business forward.
Enjoy dynamic environments and ability to adapt as the market, our business and our customers’ needs evolve.
Self directed, well organized and exceptional communication skills. You own your success within the organization.
