The Role

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The Nespresso Business Analyst (Digital Touchpoints) is responsible for analyzing and defining business and functional requirements. She/He will collaborate with team members to frame and translate these digital requirements into meaningful user experiences and strategies, ensuring the delivery of quality products.

The Business Analyst will solicit requirements through interviews, workshops, and existing analytics, systems documentation, or procedures. Additionally, she/he will be involved in testing Digital Solutions by reviewing and approving test cases to ensure that the functional requirements are met.

Moreover, the Business Analyst will be assigned to the specific area of Trade Technology. As a Functional Expert, she/he will become the go-to person for any knowledge related to this area and will also be the owner of the domain-specific documentation.

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In This Role, You Will:

• Identify and analyze business needs, conducting requirements gathering, and actively contributes on scoping assessments to determine feasibility of projects.
• Highlight and identify gaps in existing functionality; document the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices).
• Recommend options for improvement or opportunities for process automation, and review these with stakeholders.
• Assume primary ownership of developing comprehensive requirement specifications that will estimate the cost, time, and resources needed to deploy solutions.
• Liaise with the service development team to suggest high-level functional solutions, making recommendations for improvements to business processes that can be achieved through new technology or alternative uses of existing technology.
• Provide appropriate documentation for the product area, as well as training and coaching for business users, development teams, testing teams, and support teams.
• Ensure that relevant stakeholders are involved in the specification of new services and/or major upgrades to existing services, as well as in the organization, prioritization, and splitting of the backlog into manageable units that deliver business value.
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What We’re Looking For:

• Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field.
• Experience in analyzing and breaking down problems and information using structured frameworks and methodologies
• Analytical thinking abilities and client-facing communication skills.
• 3+ years Business analysis / System analysis, with at least one successful project implementation of large-scale solutions in Digital Touchpoints consulting or development.
• Excellent English written and oral communications skills
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Extra Skills That Set You Apart:

• 3+ years of experience in projects in the B2B or Trade sector
• Experience working with Ecommerce and Mobile Apps
• Ability to develop/maintain productive business relationships
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We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

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The Hiring Process:

1. Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).
2. Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
3. Feedback: After interviews, we provide feedback to all candidates.
4. Job Offer: Successful candidates will receive a formal offer.
5. Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!

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