Job Description
The Consumer Feedback & Communications Group (CFCG) at JPMorganChase offers an exceptional opportunity to grow your career in a supportive environment that fosters development and mobility. Here, you can enhance your skills and become more agile and versatile as you reach your career potential.
As a Business Analysis Associate II within JPMorganChase's Consumer Feedback & Communications Group (CFCG), you will engage with all organizational levels to support communications and translation activities. You will be responsible for writing and translating business communications, documents, and materials in Mandarin, ensuring clarity, accuracy, and cultural relevance. You will also manage the intake and workflow of translation requests, coordinate updates to business processes, and help monitor key performance indicators and emerging issues.
Additionally, you will gain in-depth process knowledge of each CFCG function, provide cross-functional insights, and help identify opportunities, gaps, and issues to support risk mitigation and continuous improvement. With supportive leadership and a collaborative team, you will have the chance to make a meaningful impact while advancing your career.
Job responsibilities
- Analyze and interpret complex data sets from varied sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives.
- Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.
- Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
- Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.
- Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively.
Required qualifications, capabilities, and skills
- Fluent in English and Chinese (Mandarin), including writing, speaking, and translating
- Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting, showcasing expertise equivalent to 3+ years of experience.
- Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture.
- Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization.
- Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
- Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives.
- Provide quality service to customers through continuous communication.
- Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks.
Preferred qualifications, capabilities, and skills
- Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
- Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
- Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration.
- Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
- Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
- Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
