We are looking for a highly motivated Banking Operations Associate to be at the forefront of supporting core activities that keep our global transfers running smoothly. The role is a unique blend of both daily operational execution and relationship management. The ideal candidate must be exceptionally detail oriented and comfortable in a fast-paced, multi-tasked, high-energy environment.
What You’ll Do:
- Daily handling of processing global bank transfers to our customers
- Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone
- Processing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc.
- Execute workflows with speed and accuracy and providing insights and suggestions on improvements and optimizations of our various workflows
- Partner closely with cross-functional stakeholders (Product, Engineering, Compliance, Finance) to identify trends and influence system and product enhancements.
- Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts
- Actively engage with cross-functional partners to resolve issues, identify trends, and find creative solutions using technology and opportunities for automation
What We’re Looking For:
- 2+ years of experience in the Banks/FX industry
- Bachelors Degree
- Advanced proficiency in Microsoft Excel and Outlook required
- Professional experience working with SQL required
- Ability to thrive in ambiguity, organizing effectively and asking the right questions
- Ability and willingness to “get your hands dirty” and take ownership of issues to drive them to resolution
- Excellent written and verbal internal and external communication skills
- Ability to multi-task and work with many systems and different global teams within the company
- Curious and creative thinker, proactive, problem solver
- Strong communication and customer service skills
