We are seeking a full-time Aviation Field Service Engineer 1 in our Olathe, KS location. In this role, you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products and providing technical support on Garmin products to customers and distributors.
Essential Functions
- Answer customer and installer technical inquiries regarding Garmin products via telephone, letter, fax, and e-mail
- Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
- Act as liaison between customer and associates of other departments within Garmin
- Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
- Review special circumstances and authorize warranty service when deemed appropriate
- Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
- Ability to be on a rotation for 24/7 aviation technical support coverage
Basic Qualifications
- Associate’s Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
- Must possess a minimum of 2 years experience in avionics installation and troubleshooting
- Demonstrated strong and effective verbal, written, and interpersonal communication skills to work across functional and organizational lines
- Must demonstrate a superior customer-oriented attitude
- Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
- Must possess proficiency using personal computers and Microsoft Office
- Must possess the ability to LRU level troubleshoot and repair various avionic systems
- Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and be proactive in a fast paced, deadline-driven environment
Desired Qualifications
- Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
- Pilot’s License
- Experience troubleshooting and installing Garmin avionics systems
