What Will You Do?

Provide quality claim handling of Auto claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.  

Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.

Determine claim eligibility, coverage, liability, and settlement amounts.

Ensure accurate and complete documentation of claim files and transactions.

Identify and escalate potential fraud or complex claims for further investigation.

Coordinate with internal teams such as investigators, legal, and customer service, as needed.

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What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Three years of experience in insurance claims, preferably Auto claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

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What is a Must Have?

• High School Diploma or GED.
• One year previous Auto claim handling experience or successful completion of Travelers Auto Claim Representative training program.

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