ABOUT THE ROLE
Peloton Studios delivers engaging subscription content and world-class classes, events, and activations to our members. We are seeking a passionate, customer service-driven individual to own the entire member journey, ensuring an outstanding, high-energy experience for everyone visiting our state-of-the-art studios. You are organized, a self-starter, and excel in a fast-paced, inclusive environment, constantly striving to deliver the highest level of member satisfaction..
YOUR DAILY IMPACT AT PELOTON
You will be the face of the brand, ensuring a seamless and memorable experience from the moment a member walks in until they leave.
Elevate the Member Journey
- Provide a world-class welcome to all members and guests, setting an energetic and positive tone for the entire visit.
- Create memorable moments by celebrating member milestones, birthdays, and assisting with surprise & delight initiatives like preparing and distributing swag bags.
- Conduct engaging studio tours and assist with post-class meet-and-greets, including taking, uploading, and sending photos.
- Manage day-of class flow by performing check-in duties, ensuring adherence to studio rules, and supporting the production team with audience placement to maintain optimal studio energy.
Drive Studio Operations
- Manage all class reservations—including booking, canceling, and rescheduling live productions through our TeamUp system—while also managing the standby and waitlists to ensure full class occupancy.
- Proactively address member inquiries and feedback in person and via email with the highest level of professionalism and efficiency.
- Perform various administrative tasks (e.g., studio logs, trackers) and become proficient in all necessary communication and reservation systems (TeamUp, g-suite, Slack, SMS).
- Collaborate cohesively with all studio departments to ensure a streamlined, successful production experience.
- Be ready to flex and support additional studio activations, events, group, and corporate bookings outside of the regular class schedule.
YOU BRING TO PELOTON
Skills & Mindset
- Proven experience in a high-touch customer service or hospitality environment.
- Exceptional communication and problem-solving skills, with the ability to confidently convey information both in person and in writing/via phone with a friendly, professional demeanor.
- A positive, can-do mentality and a high degree of reliability, professionalism, and energy.
- The ability to prioritize and multitask effectively in a fast-paced environment and to initiate tasks without direct supervision.
- Familiarity with various computer applications and systems. Interest in health, fitness, and/or sports is a plus!
Availability
- Flexibility is essential to work a schedule that includes weekends, holidays, and variable shifts (early morning as early as 5:00 AM and late evening as late as 10:00 PM) to meet the needs of the business.
Part-time employees must be available at minimum 3 days per week, including Friday, Saturday, and Sunday.
