What Will You Do?
- Your responsibilities will include:
- Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
- Responsible for routine data entry and case support.
- Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
- Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
- Tracks all inquiries and escalates to other areas across HR to provide resolution as needed.
- Maintains accurate documentation of all questions/concerns from internal and external customers.
- Understands and follows all policies and procedures.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Experience with Workday preferred.
- Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
- Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.
- Bachelor’s Degree in Human Resources or related preferred.
- 1 year of HR or equivalent customer service experience preferred.
What is a Must Have?
- High school degree or equivalent required.
