Role Description
The position is for an Apprenticeship based out of New Delhi and reporting to the Branch Operations Service Manager.
Your key responsibilities
- Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Error Free Processing of transactions within specified SLA’s.
- Ensure laid down processes are being followed; DB internal security standards are followed.
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- All the transactions are carried out with 100% accuracy without errors.
- Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
- Handling customer queries related to KYC and account maintenance.
- Handling scanning activity of documents and transactions.
- Ensure customer financial and non-financial transactions are handled without any errors.
- Effective service delivery by reducing customer turnaround time.
- Ensure SRs are closed within stipulated time with appropriate remarks.
- Ensure accurate checking/processing of account opening documents & MF applications.
- Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
- Overall upkeep of the branch lobby as per clean desk policy standards.
- Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
- Structured service call for all the new to bank customers and qualified / non-qualified customer base
Your skills and experience
- Good knowledge of Excel, Word, and Power point presentation.
- Excellent communication skills.
Education | Certification (Recommended):
- Bachelor’s degree from an accredited college or university
Education/ Qualifications
- Minimum Graduation in any stream.
