To meet objectives set by the Group, Company & Department through:
-    Consistent high-quality performance in work with emphasis on accuracy, TAT & productivity.
-    Consistent high-quality service to customers (outside & within).

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RESPONSIBILITIES

Strategy
Our strategy will reposition the Bank to weather near-term uncertainties, fix legacy issues, and capture significant underlying opportunities

Business
Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.

Processes
WRB CN SME loan Servicing&Transacting

People & Talent
Continue to seek improvement in team and operational process to achieve service and performance excellence. Be a catalyst and a key team member in driving team activities.

Risk Management
Ensure to report line manager all irregular issues and potential risks at the first time

Governance
Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.

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Regulatory & Business Conduct

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•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the WRB CN SME Loan team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

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Key stakeholders
Country and RM

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Other Responsibilities

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    Embed Here for good and Group’s brand and values in WRB CN SME Loan
    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [
    Perform day-to-day operations, system input according to DOI and relevant procedure within the risk and control framework
    Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards.
    Contributing ideas for improvements of processes and procedures.
    Support and encourage others to practice in professional manner that reflect WRB CN PL & Mortgage S&T’s service quality.
    Ensure to report line manager all irregular issues and potential risks at the first time.
    Fully support team cross support when need.

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Skills and Experience

VBA
English

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Qualifications

Bachelor’s degree or above
Strong teamwork spirit
Logic thinking and quick learning
Willing to work under challenges

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