What is the opportunity?
This position is responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution. Through ongoing training initiatives and continuous self- development, the incumbent will in an efficient / effective cross-functional shared service to ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank’s Standards and Procedures.
***Please note that the incumbent must be Flexible to work Statutory Holidays and overtime as required.***
What will you do?
- Responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
- Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
- Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts
- Recognize that accuracy is key to ensure true breaks are identified and investigated accordingly
- Support the process of creating, updating and maintaining SOPs and demonstrate strong ability to understand and apply those procedures
- Strict adherence to policies and regulatory requirements is observed
- A good understanding of the operational controls and how they apply to the reconciliation processing
- Display good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.
- Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
- Seek opportunities to share information with colleagues.
- Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (matching rules, automating processes)
- Identify service gaps provided to client groups and makes suggestions to management for improvement
- Responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.
- Proven capability of supporting the reconciliation processes within the team’s scope including all month end and stand alone processes.
- Demonstrates flexibility to assume project work outside of the general reconciliation process as determined by management
What do you need to succeed?
Must have's
- Good understanding of Capital Market Products and transactional/accounting flows
- Solid knowledge of Reconciliation Procedures.
- Solid knowledge of key reconciliation systems and Back-Office systems e.g. INTELLITRACS, IntelliMatch, Bess, RIMMS, EGL, Storqm, RATS
- Computer literacy – i.e. Knowledge of PC’s and Microsoft – related software
- Ability to embrace organizational change at an individual and team level
- Demonstrate flexibility to cross train
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills
Active Learning, Communication, Communication Relationship, Critical Thinking, Cross-Functional Teamwork, Customer Service, Detail-Oriented, Microsoft Office, Operational Delivery, Process Improvements, Service Level Agreement (SLA), Standard Operating Procedure (SOP), Structured Query Language (SQL), Time Management, VBA Macro
