Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world.  Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are now ready to focus aggressively on cross border growth.

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This role involves working closely with Account Management, Product, Compliance and Support teams to provide operational support for Clients of Visa Direct Cross Border (former Currencycloud), Visa’s recently acquired cloud-based embedded cross border money movement infrastructure solution.

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The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional communication skills, and a laser focus on quality, working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.

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Job Description and Responsibilities

• Coordinate internal processes related to client account management and help address and resolve account-related inquiries and issues, including billing and invoicing processes and compliance-related activities
• Support monthly and quarterly performance reviews of client portfolio to identify growth potential and proactively address attrition risks
• Assist in coordination of contract renewals
• Provide ad hoc analysis as requested
• Coordinate offboarding processes with relevant internal teams
• Collaborate closely with Sales, Product, Business Development, Billing, Compliance and Support teams

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2 years’ experience in business operations and account management roles, particularly in supporting cross-functional global processes, tools, or other key  analytics
• Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, and Customer Service organizations
• Exhibits strengths as a cross-functional navigator and consensus builder, with high financial acumen and analytical skills
• Must be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment
• Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organization
• Strong desire to win as a team – pride of outcome mentality vs pride of ownership
• Knowledge and experience with Visa products, FX and Global Payments seen as a plus
• Familiarity with Salesforce, Zendesk, and/or MS Dynamics seen as a plus

Additional Information

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.