We’re looking for an Analyst – IT Support to join our team, reporting to Sr. Manager – IT Support In this role, you’ll provides technical support for our staff members in order to resolve various technical issues involving hardware, software, and peripherals.You’ll fit right in if you’re a team player, client focused, and resourceful., love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.
What You’ll Do
- Deploy and troubleshoot end user devices and peripherals including Mac, Windows, iOS, and Android.
- Efficiently track and resolve IT trouble tickets in various IT ticketing systems.
- Support and troubleshoot end user software issues.
- Administer systems for end-user accounts and application access
- Oversee and maintain local inventory of IT assets.
What You’ll Bring
- Degree qualified in Computer Science, Information Systems or other related discipline.
- 1+ year of experience Information Technology Support. Proven ability to work as a team to quickly identify and resolve technical issues both small and large.
- Great communicator who works well in collaborative, global environments.
- Comfortable with tools like JAMF, OKTA, Azure, Office 365, Zoom, Remedy ITSM
