The Customer Solutions Specialist (CSS) Internship is a key part of the Access and Reimbursement team within AbbVie Patient Services.  The CSS Intern will gain first-hand experience in the role of a CSS, including calls to HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions.  The Intern will gain exposure to how CSS partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience

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Key responsibilities include:

• Participate in Internship orientation and successfully complete product training before entering the field.

• Develop an understanding of the CSS role by shadowing other CSSs and demonstrating an understanding of the role through role-play scenarios.

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience. 

• Understand and represent AbbVie’s HCP facing portals and other electronic solutions and understand what it means to serve as a subject matter expert.

• Partner with assigned CSS mentor and AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient. 

• Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs. 

• Communicate with AbbVie field teams in a compliant manner.

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Qualifications

Minimum Qualifications 

• Must be enrolled in university for at least one semester following the internship  

• Expected graduation date between December 2026 – July 2027

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Preferred Qualifications

• Basic Healthcare or Biotechnology industry knowledge

• Basic understanding of drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled

• Basic knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.

• Comfortable with frequent air and ground travel

• Open to relocation upon full-time hire

• Experience working in a health care environment

• Strong communication skills with ability to adapt to many different scenarios

• Strong desire to learn; self-motivated with high levels of discipline

• Basic/Intermediate experience in Microsoft Office (Outlook, Excel, PowerPoint, Teams)

• Excellent problem-solving, written, and verbal skills

• Exceptional interpersonal, leadership and project management skills

• Proven track record of teamwork, adaptability, innovation, initiative, and integrity

• Planning and organization skills

• Possesses strategic and critical thinking capabilities

• Operates effectively in a matrix environment

• Previous Externship in Sales

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

Benefits and Amenities:​

• Competitive pay​
• Relocation support for eligible students​
• Select wellness benefits and paid holiday / sick time ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the timeof this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, andwe may ultimately pay more or less than the posted range. This range may be modified in the future.​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus,commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolutediscretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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