About the Role

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Keysight Technologies is seeking a versatile UI/UX Designer and Writer who brings together strong design skills, thoughtful UX research capabilities, and the ability to create clear, polished customer-facing documentation. In this role, you’ll collaborate closely with product managers, engineers, and fellow designers to shape intuitive, scalable user experiences across the Keysight Support Portal and related products. You’ll also play a key role in helping customers understand and navigate our solutions through well-crafted documentation, visual guidance, and instructional content.

We’re looking for someone who can balance strategic thinking with hands-on execution—someone who cares about design quality, consistency, and accessibility across every touchpoint. This role is ideal for a designer who enjoys solving complex problems, working across multiple product areas, and continuously improving how we communicate with users.

You’ll be joining a diverse, collaborative, and genuinely enjoyable team that values creativity, fresh perspective, and practical problem-solving. We work closely together, share ideas openly, and take pride in building solutions that make a meaningful difference for our customers. If you enjoy thoughtful design challenges and working with people who support one another, you’ll feel right at home.

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

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Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

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Key Responsibilities

Customer-Facing Documentation & Video Production

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• Develop accurate, concise, and user-friendly UI documentation to support new and existing product features.
• Create annotated screens, workflow explanations, release notes, and feature guides that clearly communicate functionality.
• Produce customer-facing help videos, including scripting, structuring content, and collaborating with internal teams to ensure clarity, accuracy, and visual quality.
• Work with Support, Product, and Enablement teams to maintain alignment and ensure documentation reflects the latest product updates.
• Ensure all documentation and video content meet accessibility, ADA, and readability standards for a wide range of users.

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UI/UX Design

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• Design user flows, wireframes, prototypes, and high-fidelity mockups using Figma.
• Contribute to and maintain the Keysight design system, ensuring consistency, scalability, and adherence to brand standards.
• Collaborate with engineering teams to support accurate design implementation and develop robust handoff documentation.
• Ensure all designs meet accessibility standards, including WCAG and ADA compliance, with attention to color contrast, keyboard navigation, semantic structure, and inclusive UX principles.

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UX Research

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• Plan, conduct, and synthesize user interviews, usability tests, surveys, and heuristic evaluations.
• Translate qualitative and quantitative findings into actionable insights that inform product strategy and design decisions.
• Partner with product managers to validate concepts, define success metrics, and measure user experience outcomes.
• Present research insights to stakeholders in a clear and structured format.

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Qualifications

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Bachelor’s degree in Interaction Design, HCI, Technical Communication, or a related discipline; equivalent real-world experience will be considered.

• Ability to use AI tools to accelerate documentation writing, content structuring, and video production workflows.
  
• Familiarity with AI-driven tools for script generation, image refinement, voiceovers, or editing assistance.
  
• Comfortable adopting new AI technologies to improve efficiency and content quality.
• Experience writing clear, concise customer-facing UI documentation, including feature guides, release notes, and workflow explanations.
  
• Ability to create structured, easy-to-understand help content that supports users across different experience levels.
  
• Familiarity with accessibility and readability standards for public-facing documentation.
• Experience producing short-form customer help videos, including scripting, screen recording, editing, and visual annotation.
  
• Ability to translate complex product interactions into straightforward, engaging instructional video content.
  
• Knowledge of basic video editing tools (e.g., Camtasia, Premiere, Final Cut, or similar).
• Proficiency in Figma, including components, variants, auto-layout, and prototyping.
  
• Strong foundation in typography, visual hierarchy, layout systems, and responsive design.
  
• Experience contributing to or maintaining a design system in a scalable environment.
  
• Demonstrated ability to solve complex design problems with a user-centered approach.
  
• Excellent written and verbal communication skills.
  
• Hands-on experience with UX research methods, facilitation, and synthesis.
  
• Ability to create high-quality, customer-facing UI documentation and instructional content.
  
• Working knowledge of ADA and WCAG accessibility standards.
  
• Experience working in Agile/Scrum product development environments.

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Nice to Have

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• Ability to use AI tools to accelerate documentation writing, content structuring, and video production workflows.
• Familiarity with AI-driven tools for script generation, image refinement, voiceovers, or editing assistance.
• Comfortable adopting new AI technologies to improve efficiency and content quality.
• Familiarity with user analytics tools (e.g., Hotjar, Amplitude, Google Analytics).
• Understanding of front-end technologies such as HTML/CSS.
• Experience with interaction design or motion prototyping.
• Experience supporting multiple product areas or complex enterprise workflows.
• Experience with video editing or production tools is a plus.

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