About the role
Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach.
We're looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You'll use a detail-oriented approach to improve our processes and deliver the best possible results.
Up to shape what's next in finance? Let’s get in touch.
What you’ll be doing
- Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
- Providing feedback to agents based on their quality score and results
- Working with sales trainers to produce best-practice guides and facilitate regular training
What you'll need
- 6+ months of experience as a Quality Analyst or similar role
- Fluency in English and Latvian
- Great quality score results
- Proven diligence and a high standard of integrity
- Excellent interpersonal skills
Nice to have
- Experience in a sales environment
