THE ROLE:
Returns Debug and RMA execution in Quality & Reliability organization, provide supportive functions to the organization to ensure customer quality issue being addressed evoking the required actions via failure analysis to improve product quality.
THE PERSON:
You will also need to possess strong verbal and written communication skills which are essential when working with a global team. A proactive, outstanding teammate who focuses on teamwork, team building, and growing team success.
AMD's environment is fast paced, results oriented and built upon a legion of forward-thinking people with a passion for winning technology!
KEY RESPONSIBILITIES:
- Perform analysis & report writing on customer returns electrical FA, include analysis on Automated Test Equipment (ATE) and System Level Test (SLT), duplicate customer reported failure on Platform level and perform board level debug.
- Customer returns debug covering pre & post Mass Production, field return including Excursion/Critical issue, also cover debug for Defect Part Per Million (DPPM) improvement.
- Drive cross-functional collaboration by proactively engaging with Device Analysis and Product Engineering teams to lead fault isolation and root-cause investigations.
- Identify and define test coverage enhancements that strengthen product quality, prevent customer-facing failures, and support long-term reliability improvements.
- Provide technical direction in diagnosing complex issues, influencing validation strategies, and ensuring findings translate into actionable quality improvements across functions.
- Provide conclusive and convincing results and align with Program/PLQ/Customer Interfacing team on final analysis report writing for customer communication.
- Local product ownership roles that include but not limited to understanding, tracking and releases of ATE/SLT/OSV which covers RMA/OSV program, test program contents, and Go-To person on owned product technical queries.
- Role model as a coach for internal team that able to guide junior on technical challenges that arise during work for specific IP or failure category.
- Other duties as assigned by supervisor.
PREFERRED EXPERIENCE:
- Strong in silicon debug or Failure Analysis knowledge either on electronics system level or Integrated Chip.
- Candidate should be analytical and detail oriented, strongly interested in debugging complex system, self-starter, and fast learner
- Experience working in root causes digital or analog failure or SCAN/MBIST/High Speed Loopback failure.
- GPU, CPU or x86 architecture knowledge is much preferred
- Java, Python, Perl coding or Linux Shell scripting skills
- Window and Linux proficiency.
- JTAG knowledge is a plus.
- Knowledge in ATE test class/method experience with Advantest 93k platform is a plus.
- Experience in computing hardware, PC systems or Server platform projects or task is a plus.
- Knowledge or experience in PCB board or Customer Reference Board platform (schematics, layout, hardware configuration/setup, platform validation) is a plus
- Knowledge in industry standards like PCIE, USB, or high bandwidth memory is a strong plus
- Experience in AI or Machine Learning project or task is a plus.
ACADEMIC CREDENTIALS:
- Bachelor’s or Master’s degree in Electrical/Electronic Engineering or Computer Engineering with preferred > 5 relevant years of experience
