Merchant Fraud Analyst
With our team growing rapidly, we are looking for an ambitious Merchant Fraud Analyst to join us. As part of the, relatively new, Merchant Fraud team in Chicago you will be working closely with Risk, Product, and other Merchant Operations teams. Within this role you are responsible for identifying, investigating, and preventing fraudulent activities related to our acquiring and embedded financial services. Your expertise will contribute to maintaining the integrity of our platform and ensuring a secure and trustworthy environment for our users. The Merchant Fraud Team is responsible for detecting and mitigating fraudulent activity that scalably reduces risk for Adyen and its customers.
What you’ll do
- As part of our growing Merchant Fraud team in Chicago you are pro-active and hands-on in improving our fraud operations processes
- Monitor and investigate transaction patterns, account activities, and user behavior patterns to detect and mitigate fraudulent activities in real-time
- Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed
- Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols
- Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods
Who you are
- 2+ years of experience in fraud at a financial institution – experience in an issuing bank, PSP, or other fintech platform is a plus
- Knowledge of the payments ecosystem, issuing and acquiring, and the fraud types impacting mainly issuers — e.g., chargeback fraud, scams, account takeover, APP fraud, etc.
- Highly analytical and proficient in using data to identify emerging trends, drive investigations, and suggest improvements to fraud operations policies and tooling
- Experience with fraud prevention, fraud detection, fraud investigations and fraud remediation in the banking sector
- Willingness to make difficult decisions and quickly learn and iterate from these experiences - you are skilled at using data to drive decisions
- You are able to work both on your own and with others, taking ownership where your knowledge is needed. At the same time you are a strong collaborator who is comfortable with connecting with colleagues globally across different teams and cultures, sharing ideas to improve efficient teamwork
