The Specialty Materials segment manufactures products that provide more than 150 material formulations for glass, glass ceramics and fluoride crystals to meet demand for unique customer needs. Consequently, this segment operates in a wide variety of commercial and industrial markets that include display optics and components, semiconductor optics components, aerospace and defense, astronomy, ophthalmic products, telecommunications components and cover glass that is optimized for portable display devices.

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RESPONSIBILITIES:

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· Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties

· Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)

· Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries

· Communicate product failures to engineering and product development teams via SAP

· Liaise with internal teams to ensure timely notification, action, and resolution of client issues

· Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions

· Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary

· Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences

· Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends

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REQUIREMENTS:

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· You are a born ‘detective’ and love paying attention to details

· Excellent verbal and written communication skills to effectively interact with customers

· You are a self-starter who takes initiative and thrives in a fast-paced environment

· Confident utilizing search engines to get a task done

· Experience with MS Office

· Technology enthusiast

· Familiarity with Service Cloud, SAP and AI technologies are a plus

· Strong ability to learn and work independently or collaboratively with minimal supervision

· Fluent English, other European languages are beneficial

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