Jr. Salesforce Application Support Engineer
This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Salesforce, Order Capture, Conga, Ortoo, Copado, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

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About the Role:
In this opportunity as a Jr. Salesforce Application Support Engineer:

• Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Experience in supporting applications built on modern application architecture and cloud infrastructure, Salesforce, Order Capture, Conga, Ortoo, Copado Java, Linux, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
• Responsible for monitoring and analyzing business operational and technical key metrics.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
• Participate in complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Participate in a continuous learning culture and a curiosity about emerging technologies.

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About You:  
You are a fit for the role of Salesforce application Support if you have:

• 3+ Years of experience in software development and/or technology infrastructure and operations.
• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent in speaking and writing English.
• Experience supporting applications built on modern application architectures and cloud infrastructures, Salesforce, Order Capture, Copado, JavaScript frameworks and libraries, HTML/CSS/JS AWS Azure.
• Strong knowledge of security schema and objects in Salesforce Platform able to create custom objects in Salesforce , workflows, validation rules and reports.
• Knowledge to manage user profile information, permission sets, Role Hierarchy.
• Desirable experience in Salesforce IDE (Force.com) able to build code in APEX, Visualforce pages, Lightning Web Components, Aura Bundle Components, JavaScript, HTML, CSS.
• Experience participating in projects and initiatives even with ambiguous details provided.
• Knowledge of the main Sales cloud configurations:
• Administration of the main objects such as Contact, Opportunity and Lead.
• Design workflows, flows, process builders, to create and automate approvals, generate pipelines to increase the potential accounts.
• Knowledge of the main Service cloud configurations:
• Community maintenance and generation, Knowledge, Mass Email message Omni-Channel, Social Service.
• CTI connectivity support.
• Location: Mexico City

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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