What's The Opportunity?
Are you ready to jumpstart your career by working with us on pioneering projects that redefine customer service? We’re looking for fresh talent to help us build the next generation of AI-first customer service.
Working at Intercom you’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.
You’ll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. There is no separate siloed graduate program, all engineers at Intercom are creative product and technical contributors. You’ll be supported to work alongside other engineers on your team to build product our customers will love. Our most effective people work across design and implementation, making the right technology decisions to build the best product. We use a range of technologies such as Rails, React, Elasticsearch, Go as well as iOS and Android. All of our work is done on top of AWS which will enable you to move faster on solving problems for our customers.
What Will I Be Doing?
You will:
- Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they
- Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases
- Make your mark immediately; ship changes to production in your first week, and roll out a significant release just after. At Intercom, we average 80 deployments each weekday
- Be proud of what you work on, obsess about the quality of the work you produce
- Have regular opportunity and support for career growth. Public speaking, blogging, open source contributions and community participation is something we strongly encourage
What skills do I need?
- You need to have deep knowledge of at least one programming language but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- You’re at the start of your engineering career having recently completed, or are in the process of completing a Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related fields
- Familiar with standard software engineering methodology, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation
- Ideally, you’ve built something other people have used and loved the satisfaction that comes with knowing that people are using something you’ve created
- Demonstrate an exceptional ability to decompose problems and devise effective solutions
- You need to have a permanent work permit for Ireland or the UK
