About the team
Stripe’s infrastructure powers businesses all over the world. We process payments, run marketplaces, detect fraud, help entrepreneurs start an internet business from anywhere in the world, build world-class developer-friendly APIs, and more. User Billing provides a central entry point for Stripe products to monetize in global markets. It is ultimately responsible for the systems, programs, and operations that generate Stripe’s revenue and the economic models we have with our customers. This is accomplished through a sophisticated pricing onboarding tooling and workflow management, unified billing engine, and custom solutions for our largest enterprise users.
Our work is core to Stripe’s business. Millions of customers look at us for a reliable and frictionless billing experience with Stripe.
Technical Operations roles are a dynamic and key component of Stripe’s success. Focused on serving Stripe customers, we sit at the intersection of product, sales, engineering, finance, and operations, acting as the connective tissues that ensure internal and external users receive user billing results accurately and timely.
What you’ll do
Responsibilities
Your responsibilities include:
- Perform data analysis, identify trends, conduct research, build visualizations, all to deliver objective, critical insights that fulfill team stakeholders’ (GTM, Accounting, Finance, Tax) business needs
- Perform ticket triaging to identify potential misbilling billing by analyzing transactional data and figuring out the amount to be refunded or clawed back
- Provide data analysis support to Accounting and Finance & Strategy team for month end close process (i.e. data validation, incident investigation)
- Coordinate cross-functional projects to identify and drive operational efficiencies that support our stakeholders ability to run a more efficiently and effectively
- Perform data analysis to support financial audits in a timely and accurately manner
- Work closely with FinSys engineering team to help define product solutions
- Conduct internal knowledge sharing sessions to strengthen team
Who you are
You’re passionate about solving business problems and making a direct impact on stakeholders. You are comfortable with dealing with many moving pieces, learning new technologies and systems, and you are excited about managing projects across multiple functions. This role gives you opportunities to work with data analysts, engineers, and business stakeholders directly in the US and India.
We're looking for someone who is self driven, has strong data analytics skills and great communication skills with some domain knowledge in Finance/Accounting.
Minimum requirements
- Bachelor's degree in STEM major (i.e. Computer Science, Math, Stat, Engineering, etc.) and 3+ years of prior working experience in data analysis fields
- Strong analytical ability, proficiency with SQL (minimum of 4 years advanced SQL) and strong understanding of data relationships
- Experience working with extremely large datasets
- Outstanding communication skills
- Expertise working cross-functionally to drive business and operational goals
- Excellent project management skills and ability to hold others accountable for results
- Ability to connect the big picture to minute details
- Operating as part of a team adhering to established norms and values
- Ability to identify opportunities to improve the data management processes
- Domain knowledge in Finance/Accounting
Preferred qualifications
- Master’s degree in STEM major
- Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting)
- Experience working with PM, Engineers, Finance Team or Accounting Team
- Experience in handling tickets and adhering to KPIs and metrics
- Experience managing/mentoring junior data analysts
- Experience with visualization tools
- Experience working with teams in disparate time zones (i.e. US teams)
- Experience in onboarding merchants to a billing platform
