Do you love helping customers and enjoy a challenge? Do you pride yourself on your interpersonal skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a lively environment, but still deliver on service?

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If so, a fantastic opportunity has come up within the Direct Health Retention Team to join our Private Medical Insurance, Customer Retention and Service Team, based in Eastleigh.

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You will be required to work between the hours of Monday - Friday 08:30 - 18:00.

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A bit about the job:

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You will be responsible for delivering an outstanding service to existing customers, you will take ownership of cases, maximising full potential and ensuring that each customer’s individual needs are met.

You will join the team and help us to offer an excellent service to our customers through effective listening and questioning to identify customers’ needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customer’s objections or concerns to reach the desired outcome. You must have experience in Word and Excel.

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Skills and experience we’re looking for:

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• Excellent communication skills (influencing, rapport building, negotiation and empathy) both verbal and written which enable the individual to present a credible professional image.
• Excellent time management and prioritisation skills.
• Previous experience in sales is essential.
• Negotiation / influencing skills and a tenacity to pursue cases and challenging customers.
• Able to work on own initiative.

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