The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers.
• Provide technical and data analysis support for Seagate products.
• Support product evaluation and qualification, collaborating with internal and external teams to assess product performance.
• Offer onsite support for customer operations as needed, identifying device failures and ensuring timely resolution of reported issues.
• Monitor product quality performance with assigned customers, regularly reporting on integration performance, verifying failures, and issuing failure analysis reports and corrective actions.
• Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
• Familiarity with cloud computing and cloud storage.
• Ability to quickly assess and define technical problems, identify their causes, and recommend solutions.
• Excellent communication skills and report writing abilities.
• Proficient in oral and written communication in both English and Mandarin.
• A team player who can effectively collaborate with others.
• Proficiency in statistical data analysis
• Strong written and verbal communication skills for coordinating across teams.
You might also have:
• Proficiency in Python and Shell scripting.
• Experience with Linux.
