Description

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Role: Customer Service Associate - Work from Office

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Job Type: Permanent

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Location: Work from office, Hyderabad, Telangana.

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Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

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What will you do as a Customer Service Associate?

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As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

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What are your hours?

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This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date

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What strengths will you bring?

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• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

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Basic Qualifications

What qualifications do we need from you?

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• Minimum age: 18 years old
• Have the right to work in India

• Strong communication skills in English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

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I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorized personnel, or third parties authorized by Amazon for Amazon's internal records purpose and validation of your identity.