Job Description (Job advert content)

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The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices.  This is a client facing position that also involves significant contact with internal partners, often requiring collaboration between teams to resolve issues with delinquent accounts.  The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.

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Responsibilities:

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• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are accurately recorded in the collections' system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Form relationships with key collaborators in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Handle the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with vitality to resolve issues.

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Qualifications:

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• Excellent ability to speak and write in Spanish and English. Portuguese language would be a plus
• Highly motivated, task oriented and able to work independently in a fast-paced environment.
• Proven customer service experience, ideally working with large international clients.
• Demonstrated success handling accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.
• Excellent interpersonal skills with high attention to detail and proven track record to set and handle multiple priorities.
• Ability to drive performance and ensure results delivery.
• Knowledge of Microsoft Office with strong skills in excel.
• 2-4 years of experience in accounts receivable or related field
• Bachelor’s degree or equivalent experience in finance, accounting or related field
• Financial services proven experience desired

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