How you'll help us Keep Climbing (overview & key responsibilities)

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As part of Delta’s Customer Experience business unit, the Airport Customer Service (ACS) and Cargo (CGO) teams play a vital role in shaping the travel journey—from welcoming customers at the ticketing counter to ensuring a clean, efficient airport experience and timely baggage delivery at their destination. Supporting over 22,000 airport operations professionals across 300 destinations in 52 countries on six continents, ACS and Cargo are at the heart of Delta’s global operations.

We are seeking highly motivated undergraduate students to join our Co-Op Program, where you’ll gain hands-on experience in airport operations, project management, and process improvement.

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Key Responsibilities

As a Co-Op, you will collaborate with a team of airport operations professionals to:

• Analyze and measure operational performance to identify trends and improvement opportunities.
• Apply project management principles to support and lead initiatives.
• Work cross-functionally with stakeholders across business units in a professional, fast-paced environment.
• Provide process engineering and internal consulting services to enhance operational efficiency.
• Participate in data collection and analysis for projects impacting multiple departments.
• Identify and implement process improvements to boost productivity and customer satisfaction.
• Recommend innovative solutions to enhance the customer experience and evaluate the impact of proposed changes.

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You will be placed in one of the following teams:

• Airport Customer Service (ACS)
• Cargo (CGO)

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Program Structure

This is a three-semester alternating Co-Op program. Students must complete all rotations before graduation:

• Summer 2026
• Spring 2027
• Fall 2027

Note: Students must not take academic classes during Co-Op semesters. Please confirm with your university and academic advisor that this schedule aligns with your curriculum.

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What you need to succeed (minimum qualifications)

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• Currently pursuing a Bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Aviation Management, or a related field.

• Must be enrolled in a 4-year degree program and available for three alternating semesters.

• Strong communication skills and ability to present professionally to all levels of leadership.

• Demonstrated teamwork and commitment to continuous improvement.

• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

• Experience with data analytics tools such as SQL, SAS, Tableau, or Power BI.

• Eagerness to learn and adapt to new challenges.

• Commitment to diversity, safety, and security in the workplace.

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What will give you a competitive edge (preferred qualifications)

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Preferred Qualifications

• Ability to interpret and synthesize large datasets to support decision-making.
• Comfortable working both independently and in team settings.
• Demonstrated leadership through student or community organizations.
• Skilled in developing clear, concise presentations to communicate findings and recommendations.
• Interest in learning leadership techniques, problem-solving, and conflict resolution strategies.
• Passion for the aviation industry and a strong interest in Delta Air Lines.

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