Join our team at AMGEN Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients.

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Automation Support Associate

At AMGEN, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?

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Live

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WHAT YOU WILL DO

As Automation Support Associate you’ll work at the intersection of science, data, and innovation. You’ll collaborate with world-class experts across domains to build high-impact digital solutions that accelerate research, streamline operations, and empower better patient outcomes.

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In this vital role within Digital Technology and Innovation (DTI) you will you work as a technologist to support and resolve day to day issues across a wide variety of solutions partnering with a diverse international team. You will have the ability to cross train on core technologies and further develop your skills in the areas that interest you most. Working across business functions, no two days will be the same as you respond to critical issues and resolve business problems.

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Let’s do this. Let’s change the world. In this vital role you will:

• Exposure to any of the following technical areas: Integration/ETL/Informatica, CSharp, Planisware, Tableau, Cognos, Mulesoft, Sharepoint, Desktop Installation, One Trust, Dynatrace, Cloud Computing (AWS/ Microsoft Azure/GCP), Python, DevOps, Java, .NET, Salesforce
• Experience in reading/understanding Quick Reference Guides or Knowledgebase Documents (QRGs and KBs) and knowledge articles regarding application support and maintenance
• Familiar with Agile principles and processes
• Leverage best practices, disciplined approaches, and standards to solving technical problems.
• Perform application monitoring, debug, optimization, and refinement.
• Apply standard methodologies and experience to build, develop and customize applications
• Conduct software preventative maintenance (SRT testing), patching, and upgrades where required
• Respond to adhoc application service and reporting requests
• Manage Incident response and resolution
• Work in a fast-paced changing environment, under pressure, balancing multiple assignments simultaneously

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WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The outstanding professional we seek is a candidate with these qualifications.

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Basic Qualifications:

• Master’s degree
• OR
• Bachelor’s degree and 2 years of relevant experience
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• Associate’s degree and 6 years of relevant experience
• Or
• High school diploma / GED and 8 years of relevant

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Preferred Qualifications:

• Experience using, deploying, and/or supporting applications in a pharmaceutical or biotech company is desirable.
• Ability to work in highly collaborative, cross-functional environments
• Experience in Software Engineering and Development
• Strong learning agility, ability to pick up new technologies
• Solid experience working with agile methodology & DevOps (Jenkins, JIRA, GitHub) frameworks with successful experience working in a collaborative team environment
• A thorough understanding of web services, data modeling, and enterprise application integration concepts.