The Critical Tasks You Will Perform

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Manage and grow a portfolio of SMB merchants as the primary contact - providing guidance, resolving issues, and maintaining regular online and on-ground engagement
Build trusted partnerships with merchants by delivering support, improving operational quality, and helping merchants grow profitably on GrabFood/ GrabMart or Grab Dine out.
Work closely with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions, improving visibility, and driving growth.
Leverage data to monitor and analyze merchant performance, and deliver actionable insights that help optimize their growth on Grab.
Collaborate with relevant teams to execute local marketing activities, roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants

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What Essential Skills You Will Need

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Bachelor's degree in Business, Commerce, or Account Management.
Minimum of 1 year in Ecommerce, FMCG, F&B, or Sales.
Cultivate and sustain strategic partnerships.
Analyze and resolve partner operational and performance issues.
Thrives in a collaborative team environment.
Familiarity with local F&B or Ecommerce (preferred).

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About the company

Grab

Company overview

Grab runs a consumer “everyday” app across Southeast Asia, best known for ride-hailing and food delivery, with additional services like groceries, payments, and partner tools for merchants. Grab also operates logistics and financial services products through parts of the business such as Grab Financial Group. Grab serves consumers while also supporting a large partner ecosystem of drivers, delivery partners, and merchants. Grab is headquartered in Singapore and is publicly listed in the US.

Locations and presence

Grab’s corporate footprint covers offices across 8 Southeast Asia countries, with additional R&D centres inside and outside the region. Day-to-day work setup depends on team and country, and Grab has also publicly moved some teams toward more in-office expectations in Singapore.

Palpable Score

76.8

/ 100

Grab is a strong option for graduates who want big-company scale with multiple entry routes, because Grab runs internships and also hosts a structured 6-month traineeship track through GRIT roles. Candidate-facing hiring information is unusually clear for a regional tech employer, but pay-range transparency is limited in many postings and recent cost-cutting history raises the “stability” question for early-career starters.

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