Capsule Insurance

Digital SME insurance solutions
Last updated:
January 27, 2026
Company details
HQ
HEADCOUNT
25-99
ORG TYPE
Startup
SECTOR
Finance
About the company
Capsule Insurance Services Limited (trading as Capsule) is a Cheltenham-based commercial insurance broker focused on high-growth startups and scale-ups, rather than a broad “digital insurer” for all SMEs. Capsule markets coverage across areas like employers’ liability, directors’ and officers, cyber, and professional indemnity, with an ESG-led positioning including B Corp messaging. Capsule is an appointed representative of James Hallam Limited (FCA-authorised), and Capsule’s site publishes a firm reference number and UK company registration details.
Locations and presence
Capsule lists Cheltenham as headquarters, with the registered office at Festival House, Jessop Avenue, Cheltenham GL50 3SH. Public materials position the customer base around UK high-growth businesses, with no clear evidence of additional permanent offices.
Palpable Score
49.0
/ 100
Capsule looks like a small but growing broker with strong benefits sentiment in the limited employee feedback available, plus some structured “people” investment signals (B Corp, living wage badge, senior People and Operations hire). The score is held back by scarce public evidence of repeat 0–3 year hiring and very limited outcomes data that would let a graduate judge progression and retention.
Pillar 1: Early-career access

Score

5.8
/ 20
  • The company’s publicly visible hiring signals skew toward experienced broking talent (for example, broker adverts asking for 3+ years in commercial insurance).
  • Capsule Insurance does not publish a dedicated careers page or a list of open roles on the main website, which reduces discoverability for first-time applicants.
  • The company has not surfaced internships, apprenticeships, or 0–2 year “junior/associate” roles in the sources available, so entry points look rare.

Pillar 2: Hiring fairness and transparency

Score

12.0
/ 20
  • The company publishes clear regulatory status and company identifiers (appointed representative disclosure, FRN, company number), which is a basic trust and transparency signal for candidates.
  • Capsule Insurance does not publish a hiring process outline (stages, timelines, assessments, decision criteria), so candidates cannot judge process load before applying.
  • The company’s limited interview footprint for Capsule Insurance Services on major platforms makes consistency hard to verify, which caps the score rather than pulling it down.
Pillar 3: Learning and support

Score

10.0
/ 20
  • The company has a public example of investing in leadership capacity through a People and Operations Director appointment, which can improve onboarding and manager support when implemented well.
  • Capsule Insurance has one employee review that mentions “progression opportunities” but also notes structure is still being built, which often means coaching quality varies team to team.
  • The company does not publish early-career learning mechanics (buddying, ramp plans, review cadence, training budget), so support for juniors is hard to assess from outside.
Pillar 4: Pay fairness and stability

Score

12.0
/ 20
  • The company has strong benefits sentiment in the available employee review, including “decent pay” and “really great employee benefits.”
  • Capsule Insurance has limited salary-range transparency in job advertising, but Glassdoor salary entries at least provide some external pay anchors for roles like Growth Manager and Sales.
  • The company shows stability signals through regulated-broker disclosures and formal business setup, but the evidence base is too thin to score pay fairness higher.
Pillar 5: Early-career outcomes

Score

9.2
/ 20
  • The company has at least one employee review from a “current employee, more than 1 year,” plus comments about progression, which is a modest retention and growth signal.
  • Capsule Insurance has too little publicly available review volume to judge early-career outcomes reliably, and there is no published promotion pathway or cohort progression evidence.
  • The company’s LinkedIn footprint shows a meaningful employee count for a 2021-founded firm, but it does not provide verifiable junior-to-mid advancement patterns.
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